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feat(api): 新增销售漏斗和黄金联络时段API接口

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feat(views): 添加销售漏斗和黄金联络时段数据展示功能
refactor(views): 优化客户详情组件的数据处理逻辑
fix(views): 修复业绩数据显示字段不一致问题
style(views): 调整路由导航顶栏样式
This commit is contained in:
lbw_9527443
2025-08-19 21:45:15 +08:00
parent 182130ba6a
commit 2b75f1b568
8 changed files with 326 additions and 138 deletions
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10
my-vue-app/src/api/api.js
View File

@@ -66,4 +66,14 @@ export const getCustomerCallInfo = (params) => {
return https.post('/api/v1/sales_timeline/get_customer_call_info', params)
}
// 销售漏斗 /api/v1/sales/sales_funnel
export const getSalesFunnel = (params) => {
return https.post('/api/v1/sales/sales_funnel', params)
}
// 黄金联络 /api/v1/sales/get_gold_contact_time
export const getGoldContactTime = (params) => {
return https.post('/api/v1/sales/get_gold_contact_time', params)
}

62
my-vue-app/src/views/maneger/manager.vue
View File

@@ -143,67 +143,7 @@ const teamMembers = [
newClients: 1,
deals: 0,
avgDealValue: 0,
},
{
id: 6,
name: "陈雨",
rank: 6,
performance: 45000,
conversion: 3.2,
calls: 98,
callTime: 4.1,
newClients: 4,
deals: 1,
avgDealValue: 45000,
},
{
id: 7,
name: "周杰",
rank: 7,
performance: 38000,
conversion: 2.8,
calls: 115,
callTime: 5.3,
newClients: 5,
deals: 1,
avgDealValue: 38000,
},
{
id: 8,
name: "吴梅",
rank: 8,
performance: 22000,
conversion: 1.9,
calls: 87,
callTime: 3.7,
newClients: 3,
deals: 1,
avgDealValue: 22000,
},
{
id: 9,
name: "孙涛",
rank: 9,
performance: 15000,
conversion: 1.2,
calls: 92,
callTime: 4.0,
newClients: 2,
deals: 1,
avgDealValue: 15000,
},
{
id: 10,
name: "马丽",
rank: 10,
performance: 8000,
conversion: 0.8,
calls: 68,
callTime: 2.5,
newClients: 1,
deals: 1,
avgDealValue: 8000,
},
}
];
// 路由实例

102
my-vue-app/src/views/person/components/CustomerDetail.vue
View File

@@ -15,17 +15,17 @@
<button
@click="startSopAnalysis"
class="analysis-button sop-button"
:disabled="isSopAnalysisLoading"
:disabled="true"
>
{{ isSopAnalysisLoading ? 'SOP分析中...' : 'SOP通话分析' }}
</button>
<button
<!-- <button
@click="startDemandAnalysis"
class="analysis-button demand-button"
:disabled="isDemandAnalysisLoading"
>
{{ isDemandAnalysisLoading ? '诉求分析中...' : '客户诉求分析' }}
</button>
</button> -->
</div>
</div>
@@ -65,8 +65,7 @@
</div>
<!-- 下方整行区域 -->
<div class="bottom-row">
<!-- 客户诉求分析 -->
<!-- <div class="bottom-row">
<div class="analysis-section demand-analysis">
<div class="section-header">
<h4>客户诉求分析</h4>
@@ -80,7 +79,7 @@
</div>
</div>
</div>
</div>
</div> -->
</div>
</div>
@@ -101,6 +100,18 @@ const props = defineProps({
selectedContact: {
type: Object,
default: null
},
formInfo: {
type: Object,
default: () => ({})
},
chatRecords: {
type: Array,
default: () => []
},
callRecords: {
type: Array,
default: () => []
}
});
@@ -115,8 +126,8 @@ const isSopAnalysisLoading = ref(false); // SOP分析加载状态
const isDemandAnalysisLoading = ref(false); // 诉求分析加载状态
// Dify API配置
const DIFY_API_KEY_01 = 'app-wbR1P1j6kvdBK8Q1qXzdswzP';
const DIFY_API_KEY = 'app-37VXHRieOnq17BSury9ONavG';
const DIFY_API_KEY_01 = 'app-h4uBo5kOGoiYhjuBF1AHZi8b'; //基础信息分析
const DIFY_API_KEY = 'app-ZIJSFWbcdZLufkwCp9RrvpUR';
// 初始化ChatService
const chatService_01 = new SimpleChatService(DIFY_API_KEY_01);
const chatService = new SimpleChatService(DIFY_API_KEY);
@@ -174,17 +185,82 @@ const startBasicAnalysis = async () => {
isBasicAnalysisLoading.value = true;
basicAnalysisResult.value = '';
// 构建表单信息
const formData = props.formInfo || {};
let formInfoText = '暂无表单信息';
if (Object.keys(formData).length > 0) {
const basicInfo = [];
const additionalInfo = [];
// 处理基础信息字段
const basicFields = {
name: '姓名',
mobile: '手机号',
occupation: '职业',
territory: '地区',
child_name: '孩子姓名',
child_gender: '孩子性别',
child_education: '孩子教育阶段',
child_relation: '与孩子关系'
};
Object.entries(basicFields).forEach(([key, label]) => {
if (formData[key] && formData[key] !== '暂无' && formData[key] !== '') {
basicInfo.push(`${label}: ${formData[key]}`);
}
});
// 处理 additional_info 数组
if (formData.additional_info && Array.isArray(formData.additional_info)) {
formData.additional_info.forEach(item => {
if (item.topic && item.answer) {
additionalInfo.push(`${item.topic}\n答案: ${item.answer}`);
}
});
}
// 组合所有信息
const allInfo = [];
if (basicInfo.length > 0) {
allInfo.push('=== 基础信息 ===');
allInfo.push(...basicInfo);
}
if (additionalInfo.length > 0) {
allInfo.push('\n=== 问卷信息 ===');
allInfo.push(...additionalInfo);
}
formInfoText = allInfo.length > 0 ? allInfo.join('\n') : '暂无表单信息';
}
// 构建聊天记录信息
const chatData = props.chatRecords || [];
const chatInfoText = chatData.messages.length > 0 ?
`聊天记录数量: ${chatData.messages.length}条\n最近聊天内容: ${JSON.stringify(chatData.messages.slice(-3), null, 2)}` :
'暂无聊天记录';
// 构建通话记录信息
const callData = props.callRecords || [];
const callInfoText = callData.length > 0 ?
`通话记录数量: ${callData.length}次\n通话记录详情: ${JSON.stringify(callData, null, 2)}` :
'暂无通话记录';
const query = `请对客户进行基础信息分析：
客户姓名：${props.selectedContact.name}
联系电话：${props.selectedContact.phone || '未提供'}
邮箱：${props.selectedContact.email || '未提供'}
公司：${props.selectedContact.company || '未提供'}
职位：${props.selectedContact.position || '未提供'}
销售阶段：${props.selectedContact.salesStage || '未知'}
健康度：${props.selectedContact.health || '未知'}%
请分析客户的基本情况、背景信息和初步画像。`;
=== 表单信息 ===
${formInfoText}
=== 聊天记录 ===
${chatInfoText}
=== 通话记录 ===
${callInfoText}
请基于以上客户的表单信息、聊天记录和通话记录，分析客户的基本情况、背景信息和初步画像。`;
try {
await chatService_01.sendMessage(
query,

34
my-vue-app/src/views/person/components/PersonalDashboard.vue
View File

@@ -99,7 +99,7 @@
</template>
<script setup>
import { ref, reactive, onMounted, onBeforeUnmount, computed } from 'vue';
import { ref, reactive, onMounted, onBeforeUnmount, computed, watch } from 'vue';
import StatisticData from './StatisticData.vue';
import * as echarts from 'echarts';
import Chart from 'chart.js/auto';
@@ -130,10 +130,7 @@ const props = defineProps({
},
contactTimeData: {
type: Object,
default: () => ({
labels: ['9-10点', '10-11点', '11-12点', '14-15点', '15-16点', '16-17点'],
data: [65, 85, 80, 92, 75, 60]
})
default: () => ({})
},
statisticsData: {
type: Object,
@@ -176,12 +173,6 @@ const totalProblemCount = computed(() => {
return props.urgentProblemData.reduce((sum, item) => sum + item.value, 0);
});
// --- 方法 ---
// Chart.js: 创建或更新图表
const createOrUpdateChart = (chartId, canvasRef, config) => {
if (chartInstances[chartId]) {
@@ -198,10 +189,10 @@ const renderPersonalFunnelChart = () => {
const config = {
type: 'bar',
data: {
labels: funnelData.labels,
labels: funnelData.value.labels,
datasets: [{
label: '数量', data: funnelData.data,
backgroundColor: ['rgba(59, 130, 246, 0.8)', 'rgba(16, 185, 129, 0.8)', 'rgba(245, 158, 11, 0.8)', 'rgba(239, 68, 68, 0.8)'],
label: '数量', data: funnelData.value.data,
backgroundColor: ['rgba(59, 130, 246, 0.8)', 'rgba(16, 185, 129, 0.8)', 'rgba(245, 158, 11, 0.8)', 'rgba(239, 68, 68, 0.8)', 'rgba(168, 85, 247, 0.8)'],
borderWidth: 1
}]
},
@@ -219,12 +210,19 @@ const renderPersonalFunnelChart = () => {
// Chart.js: 渲染黄金联络时段图
const renderContactTimeChart = () => {
if (!props.contactTimeData || !props.contactTimeData.gold_contact_success_rate) {
return;
}
const labels = Object.keys(props.contactTimeData.gold_contact_success_rate);
const data = Object.values(props.contactTimeData.gold_contact_success_rate).map(rate => parseFloat(rate));
const config = {
type: 'line',
data: {
labels: contactTimeData.labels,
labels: labels,
datasets: [{
label: '成功率', data: contactTimeData.data,
label: '成功率', data: data,
borderColor: '#10b981', backgroundColor: 'rgba(16, 185, 129, 0.1)',
borderWidth: 3, tension: 0.4, fill: true, pointRadius: 4,
pointBackgroundColor: '#10b981', pointBorderColor: '#ffffff', pointBorderWidth: 2
@@ -254,6 +252,10 @@ const getRankBadgeClass = (index) => ({ 'badge-gold': index === 0, 'badge-silver
watch(() => props.contactTimeData, () => {
renderContactTimeChart();
}, { deep: true });
// --- 生命周期钩子 ---
onMounted(() => {

102
my-vue-app/src/views/person/components/RawDataCards.vue
View File

@@ -93,7 +93,16 @@
<span class="call-duration">{{ call.duration }}</span>
<span class="call-time">{{ call.time }}</span>
</div>
<div class="call-summary">{{ call.summary }}</div>
<div class="call-actions">
<button class="action-btn download-btn" @click="downloadRecording(call)">
<i class="icon-download"></i>
录音下载
</button>
<button class="action-btn view-btn" @click="viewTranscript(call)">
<i class="icon-view"></i>
查看原文
</button>
</div>
</div>
</div>
</div>
@@ -230,6 +239,43 @@ const callRecords = computed(() => {
}
]
})
// 录音下载方法
const downloadRecording = (call) => {
console.log('下载录音:', call)
// 检查是否有录音文件地址
if (call.record_file_addr_list && call.record_file_addr_list.length > 0) {
const recordingUrl = call.record_file_addr_list[0]
// 从URL中提取文件名
const urlParts = recordingUrl.split('/')
const fileName = urlParts[urlParts.length - 1]
// 创建下载链接
const link = document.createElement('a')
link.href = recordingUrl
link.download = fileName
link.target = '_blank'
// 触发下载
document.body.appendChild(link)
link.click()
document.body.removeChild(link)
console.log(`正在下载录音文件: ${fileName}`)
} else {
alert('该通话记录暂无录音文件')
}
}
// 查看原文方法
const viewTranscript = (call) => {
// 这里可以根据实际需求实现查看原文逻辑
console.log('查看原文:', call)
// 示例：打开模态框显示通话原文
alert(`查看 ${call.time} 的通话原文:\n\n${call.summary}`)
}
</script>
<style lang="scss" scoped>
@@ -481,10 +527,56 @@ const callRecords = computed(() => {
}
}
.call-summary {
font-size: 14px;
color: #374151;
line-height: 1.5;
.call-actions {
display: flex;
gap: 12px;
margin-top: 12px;
.action-btn {
display: flex;
align-items: center;
gap: 6px;
padding: 8px 12px;
border: none;
border-radius: 6px;
font-size: 12px;
font-weight: 500;
cursor: pointer;
transition: all 0.2s ease;
&.download-btn {
background: #dbeafe;
color: #3b82f6;
&:hover {
background: #bfdbfe;
transform: translateY(-1px);
}
}
&.view-btn {
background: #d1fae5;
color: #059669;
&:hover {
background: #a7f3d0;
transform: translateY(-1px);
}
}
i {
width: 14px;
height: 14px;
&.icon-download::before {
content: '⬇';
}
&.icon-view::before {
content: '👁';
}
}
}
}
}
}

101
my-vue-app/src/views/person/sale.vue
View File

@@ -1,18 +1,17 @@
<template>
<div class="sales-dashboard">
<!-- 页面加载状态 -->
<!-- <Loading :visible="isPageLoading" text="正在加载数据..." /> -->
<Loading :visible="isPageLoading" text="正在加载数据..." />
<!-- 顶部导航栏 -->
<!-- 销售时间线区域 -->
<section class="timeline-section">
<div class="section-header">
<!-- 动态顶栏：根据是否有路由参数显示不同内容 -->
<!-- 路由跳转时的顶栏：面包屑 + 姓名 -->
<div v-if="isRouteNavigation" class="route-header">
<div class="breadcrumb">
<span class="breadcrumb-item" @click="goBack">团队管理</span>
<span class="breadcrumb-separator">></span>
<span class="breadcrumb-item current"> {{ routeUserName }}数据驾驶舱</span>
<div v-if="isRouteNavigation" class="route-header" style="display: flex; justify-content: space-between; align-items: center;">
<div class="breadcrumb" style="display: flex; flex-direction: column;">
<span class="breadcrumb-item" @click="goBack">团队管理 >{{ routeUserName }}</span>
<span class="breadcrumb-item current"> 数据驾驶舱</span>
</div>
<div class="user-name">
{{ routeUserName }}
@@ -67,6 +66,7 @@
:selected-contact="selectedContact"
:form-info="formInfo"
:chat-info="chatRecords"
:call-info="callRecords"
@view-form-data="handleViewFormData"
@view-chat-data="handleViewChatData"
@view-call-data="handleViewCallData" />
@@ -83,7 +83,11 @@
<h2>客户详情</h2>
</div>
<div class="section-content">
<CustomerDetail :selected-contact="selectedContact" />
<CustomerDetail
:selected-contact="selectedContact"
:form-info="formInfo"
:chat-records="chatRecords"
:call-records="callRecords" />
</div>
</section>
</main>
@@ -101,13 +105,12 @@
v-else
:kpi-data="kpiData"
:funnel-data="funnelData"
:contact-time-data="contactTimeData"
:contact-time-data="goldContactTime"
:statistics-data="statisticsData"
:urgent-problem-data="urgentProblemData"
/>
</div>
</section>
</div>
</template>
@@ -123,7 +126,7 @@ import UserDropdown from "@/components/UserDropdown.vue";
import Loading from "@/components/Loading.vue";
import {getCustomerAttendance,getTodayCall,getProblemDistribution,getTableFillingRate,getAverageResponseTime,
getWeeklyActiveCommunicationRate,getTimeoutResponseRate,getCustomerCallInfo,getCustomerChatInfo,getCustomerFormInfo,
getConversionRateAndAllocatedData,getCustomerAttendanceAfterClass4,getPayMoneyCustomers} from "@/api/api.js"
getConversionRateAndAllocatedData,getCustomerAttendanceAfterClass4,getPayMoneyCustomers,getSalesFunnel,getGoldContactTime} from "@/api/api.js"
// 路由实例
const router = useRouter();
@@ -429,10 +432,7 @@ async function getTimeline() {
weChat_avatar: customer.weChat_avatar,
pay_status: customer.pay_status
})
// 后三个阶段的客户数据已存储在courseCustomers['课1-4']中，不需要合并到customersList
}
}
// 成交阶段
@@ -513,7 +513,15 @@ async function getCustomerCall() {
const res = await getCustomerCallInfo(params)
if(res.code === 200) {
callRecords.value = res.data
/**
* "data": {
"user_name": "常琳",
"customer_name": "191桐桐爸爸高一男（婧）",
"record_file_addr_list": [
"http://192.168.3.112:5000/api/record/download/杨振彦-20分钟通话-25-08-19_07-23-37-744009-835.mp3"
]
}
*/
}
} catch (error) {
// 静默处理错误
@@ -531,10 +539,26 @@ const selectedContact = computed(() => {
return MOCK_DATA.contacts.find((c) => c.id === selectedContactId.value) || null;
});
const funnelData = computed(() => ({
labels: ["线索", "沟通", "意向", "预约", "成交"],
data: MOCK_DATA.personalFunnel,
}));
const funnelData = computed(() => {
if (!SalesFunnel.value || !SalesFunnel.value.sale_funnel) {
return {
labels: ["线索总数", "有效沟通", "到课数据", "预付定金", "成功签单"],
data: [0, 0, 0, 0, 0]
};
}
const funnel = SalesFunnel.value.sale_funnel;
return {
labels: ["线索总数", "有效沟通", "到课数据", "预付定金", "成功签单"],
data: [
funnel.线索总数 || 0,
funnel.有效沟通 || 0,
funnel.到课数据 || 0,
funnel.预付定金 || 0,
funnel.成功签单 || 0
]
};
});
const contactTimeData = computed(() => ({
labels: MOCK_DATA.contactTimeAnalysis.labels,
@@ -682,7 +706,6 @@ const handleStageSelect = (stage, extraData = null) => {
currentFilteredCustomers.value = [];
}
};
const handleViewFormData = async (contact) => {
// 获取客户表单数据
await getCustomerForm();
@@ -700,18 +723,54 @@ const handleViewChatData = async (contact) => {
const handleViewCallData = (contact) => {
// TODO: 实现通话录音查看逻辑
};
// 销售漏斗
const SalesFunnel = ref([])
async function CenterGetSalesFunnel() {
const params = getRequestParams()
const hasParams = params.user_name
const res = await getSalesFunnel(hasParams?params:undefined)
if(res.code === 200){
SalesFunnel.value = res.data
/**
* "data": {
"user_name": "常琳",
"user_level": 1,
"sale_funnel": {
"线索总数": 11,
"有效沟通": 9,
"到课数据": 8,
"预付定金": 0,
"成功签单": 0
}
}
*/
}
}
// 黄金联络时间段
const goldContactTime = ref([])
async function CenterGetGoldContactTime() {
const params = getRequestParams()
const hasParams = params.user_name
const res = await getGoldContactTime(hasParams?params:undefined)
if(res.code === 200){
goldContactTime.value = res.data
}
}
// LIFECYCLE HOOKS
onMounted(async () => {
try {
isPageLoading.value = true
await getCoreKpi()
await CenterGetGoldContactTime()
await CenterGetSalesFunnel()
await getCustomerForm()
await getCustomerChat()
await getUrgentProblem()
await getCustomerCall()
await getTimeline()
await getCustomerPayMoney()
// 等待数据加载完成后选择默认客户
await nextTick();
@@ -1323,10 +1382,8 @@ $primary: #3b82f6;
// 路由导航顶栏样式
.route-header {
display: flex;
justify-content: space-between;
align-items: center;
width: 100%;
padding: 0 2rem;
.breadcrumb {
display: flex;

44
my-vue-app/src/views/secondTop/secondTop.vue
View File

@@ -112,11 +112,11 @@
<div class="metric-row">
<div class="metric-item">
<span class="metric-label">今日业绩</span>
<span class="metric-value">{{ formatCurrency(member.todayPerformance) }}</span>
<span class="metric-value">{{ member.todayPerformance}}</span>
</div>
<div class="metric-item">
<span class="metric-label">月度业绩</span>
<span class="metric-value">{{ formatCurrency(member.monthlyPerformance) }}</span>
<span class="metric-value">{{ member.monthlyPerformance }}</span>
</div>
</div>
@@ -147,6 +147,9 @@
</div>
</main>
<!-- Loading 组件 -->
<Loading :visible="isLoading" text="数据加载中..." />
</div>
</template>
@@ -163,16 +166,18 @@
import ProblemRanking from './components/ProblemRanking.vue'
import seniorManager from './components/seniorManager.vue'
import UserDropdown from '@/components/UserDropdown.vue'
import Loading from '@/components/Loading.vue'
import {
getOverallCenterPerformance, getTotalGroupCount, getCenterConversionRate, getTotalCallCount, getNewCustomer
, getDepositConversionRate, getCustomerTypeDistribution, getUrgentNeedToAddress, getCenterAdvancedManagerList, getTeamRanking,
getTeamRankingInfo, getConversionRateVsAverage
} from '@/api/secondTop.js'
import { useRouter } from 'vue-router'
import { useUserStore } from '@/stores/user.js'
// 组别数据
const groups = ref([])
// loading 状态
const isLoading = ref(false)
// 路由实例
const router = useRouter();
@@ -455,8 +460,8 @@ const conversionRateVsAverage = ref({})
phone: '***-****-****', // 隐藏手机号
status: member.rank === 1 ? 'excellent' : member.rank === 2 ? 'good' : 'average',
joinDate: '2023-01-01', // 默认入职日期
todayPerformance: member.today_performance || 0,
monthlyPerformance: member.monthly_performance || 0,
todayPerformance: member.today_deals,
monthlyPerformance: member.monthly_deals,
conversionRate: parseFloat(member.conversion_rate_this_period) || 0,
callCount: member.call_count_this_period || 0,
newClients: member.new_customers_this_period || 0,
@@ -506,17 +511,24 @@ const conversionRateVsAverage = ref({})
return statusMap[status] || '未知'
}
onMounted(async () => {
await CenterOverallCenterPerformance()
await CenterTotalGroupCount()
await CenterConversionRate()
await CenterTotalCallCount()
await CenterNewCustomer()
await CenterDepositConversionRate()
await CenterCustomerType()
await CenterUrgentNeedToAddress()
await CenterConversionRateVsAverage()
await CenterSeniorManagerList()
await CenterGroupList('all') // 初始化加载全部高级经理数据
try {
isLoading.value = true
await CenterOverallCenterPerformance()
await CenterTotalGroupCount()
await CenterConversionRate()
await CenterTotalCallCount()
await CenterNewCustomer()
await CenterDepositConversionRate()
await CenterCustomerType()
await CenterUrgentNeedToAddress()
await CenterConversionRateVsAverage()
await CenterSeniorManagerList()
await CenterGroupList('all') // 初始化加载全部高级经理数据
} catch (error) {
console.error('数据加载失败:', error)
} finally {
isLoading.value = false
}
})
</script>

7
my-vue-app/src/views/senorManger/seniorManager.vue
View File

@@ -75,7 +75,7 @@
</div>
<div class="summary-item">
<span class="label">今日业绩:</span>
<span class="value">{{ formatCurrency(selectedGroup.todayPerformance) }}</span>
<span class="value">{{ selectedGroup.todayPerformance }}</span>
</div>
<div class="summary-item">
<span class="label">转化率:</span>
@@ -100,12 +100,12 @@
<div class="metric-row">
<div class="metric-item">
<span class="metric-label">今日业绩</span>
<span class="metric-value">{{ member.today_performance }}</span>
<span class="metric-value">{{ member.today_deals }}</span>
</div>
<div class="metric-item">
<span class="metric-label">月度业绩</span>
<span class="metric-value">{{ member.monthly_performance }}</span>
<span class="metric-value">{{ member.monthly_deals}}</span>
</div>
</div>
@@ -201,7 +201,6 @@ const getRequestParams = () => {
if (routeUserName) {
params.user_name = routeUserName
}
return params
}