fix(统计指标): 修复数据未加载时显示异常问题

修改统计指标组件和父组件的数据处理逻辑,确保在数据未加载或返回null时显示默认值0。同时将props类型从Number改为Object,并添加默认空对象防止访问属性错误。
This commit is contained in:
2025-11-25 15:26:34 +08:00
parent 1647970bed
commit b9f74dc810
2 changed files with 43 additions and 27 deletions

View File

@@ -5,35 +5,35 @@
<div class="stat-icon customer-rate"> <div class="stat-icon customer-rate">
<i class="el-icon-chat-dot-round"></i> <i class="el-icon-chat-dot-round"></i>
</div> </div>
<div class="kpi-value">{{ customerCommunicationRate.active_customer_communication_rate||0 }}</div> <div class="kpi-value">{{ (customerCommunicationRate && customerCommunicationRate.active_customer_communication_rate) || 0 }}</div>
<p>活跃客户沟通率 <i class="el-icon-warning info-icon" @mouseenter="showTooltip($event, 'customerCommunicationRate')" @mouseleave="hideTooltip"></i></p> <p>活跃客户沟通率 <i class="el-icon-warning info-icon" @mouseenter="showTooltip($event, 'customerCommunicationRate')" @mouseleave="hideTooltip"></i></p>
</div> </div>
<div class="kpi-item stat-item"> <div class="kpi-item stat-item">
<div class="stat-icon response-time"> <div class="stat-icon response-time">
<i class="el-icon-timer"></i> <i class="el-icon-timer"></i>
</div> </div>
<div class="kpi-value">{{ averageResponseTime.average_answer_time||0 }}<span class="kpi-unit">分钟</span></div> <div class="kpi-value">{{ (averageResponseTime && averageResponseTime.average_answer_time)||0 }}<span class="kpi-unit">分钟</span></div>
<p>平均应答时间 <i class="el-icon-warning info-icon" @mouseenter="showTooltip($event, 'averageResponseTime')" @mouseleave="hideTooltip"></i></p> <p>平均应答时间 <i class="el-icon-warning info-icon" @mouseenter="showTooltip($event, 'averageResponseTime')" @mouseleave="hideTooltip"></i></p>
</div> </div>
<div class="kpi-item stat-item"> <div class="kpi-item stat-item">
<div class="stat-icon timeout-rate"> <div class="stat-icon timeout-rate">
<i class="el-icon-warning"></i> <i class="el-icon-warning"></i>
</div> </div>
<div class="kpi-value">{{ timeoutResponseRate.timeout_rate||0 }}</div> <div class="kpi-value">{{ (timeoutResponseRate && timeoutResponseRate.timeout_rate)||0 }}</div>
<p>超时应答率 <i class="el-icon-warning info-icon" @mouseenter="showTooltip($event, 'timeoutResponseRate')" @mouseleave="hideTooltip"></i></p> <p>超时应答率 <i class="el-icon-warning info-icon" @mouseenter="showTooltip($event, 'timeoutResponseRate')" @mouseleave="hideTooltip"></i></p>
</div> </div>
<div class="kpi-item stat-item"> <div class="kpi-item stat-item">
<div class="stat-icon severe-timeout-rate"> <div class="stat-icon severe-timeout-rate">
<i class="el-icon-warning-outline"></i> <i class="el-icon-warning-outline"></i>
</div> </div>
<div class="kpi-value">{{ timeoutResponseRate.serious_timeout_rate||0 }}</div> <div class="kpi-value">{{ (timeoutResponseRate && timeoutResponseRate.serious_timeout_rate)||0 }}</div>
<p>严重超时应答率 <i class="el-icon-warning info-icon" @mouseenter="showTooltip($event, 'severeTimeoutRate')" @mouseleave="hideTooltip"></i></p> <p>严重超时应答率 <i class="el-icon-warning info-icon" @mouseenter="showTooltip($event, 'severeTimeoutRate')" @mouseleave="hideTooltip"></i></p>
</div> </div>
<div class="kpi-item stat-item"> <div class="kpi-item stat-item">
<div class="stat-icon form-rate"> <div class="stat-icon form-rate">
<i class="el-icon-document"></i> <i class="el-icon-document"></i>
</div> </div>
<div class="kpi-value">{{ formCompletionRate.table_filling_rate||0 }}</div> <div class="kpi-value">{{ (formCompletionRate && formCompletionRate.table_filling_rate)||0 }}</div>
<p>表格填写率 <i class="el-icon-warning info-icon" @mouseenter="showTooltip($event, 'formCompletionRate')" @mouseleave="hideTooltip"></i></p> <p>表格填写率 <i class="el-icon-warning info-icon" @mouseenter="showTooltip($event, 'formCompletionRate')" @mouseleave="hideTooltip"></i></p>
</div> </div>
</div> </div>
@@ -53,24 +53,24 @@ import Tooltip from '@/components/Tooltip.vue';
defineProps({ defineProps({
customerCommunicationRate: { customerCommunicationRate: {
type: Number, type: Object,
default: 0 default: () => ({})
}, },
averageResponseTime: { averageResponseTime: {
type: Number, type: Object,
default: 0 default: () => ({})
}, },
timeoutResponseRate: { timeoutResponseRate: {
type: Number, type: Object,
default: 0 default: () => ({})
}, },
severeTimeoutRate: { severeTimeoutRate: {
type: Number, type: Object,
default: 0 default: () => ({})
}, },
formCompletionRate: { formCompletionRate: {
type: Number, type: Object,
default: 0 default: () => ({})
} }
}); });

View File

@@ -566,11 +566,11 @@ async function fetchDepositConversions() {
} }
const statisticalIndicators = ref({ const statisticalIndicators = ref({
customerCommunicationRate: 0, customerCommunicationRate: {},
averageResponseTime: 0, averageResponseTime: {},
timeoutResponseRate: 0, timeoutResponseRate: {},
severeTimeoutRate: 0, severeTimeoutRate: {},
formCompletionRate: 0, formCompletionRate: {},
}) })
// 销售漏斗 // 销售漏斗
@@ -602,17 +602,18 @@ async function fetchAbnormalResponseRate() {
() => getAbnormalResponseRate(hasParams ? params : undefined), () => getAbnormalResponseRate(hasParams ? params : undefined),
requestParams requestParams
) )
const rawData = response.data const rawData = response.data || {} // 添加默认值防止null访问
const processedAlerts = [] const processedAlerts = []
const teamData = new Map() const teamData = new Map()
// 添加安全检查防止访问null属性
if (rawData.team_serious_timeout_abnormal_counts_by_group) { if (rawData.team_serious_timeout_abnormal_counts_by_group) {
Object.entries(rawData.team_serious_timeout_abnormal_counts_by_group).forEach(([teamName, data]) => { Object.entries(rawData.team_serious_timeout_abnormal_counts_by_group).forEach(([teamName, data]) => {
if (!teamData.has(teamName)) { if (!teamData.has(teamName)) {
teamData.set(teamName, { timeoutCount: 0, fillingCount: 0 }) teamData.set(teamName, { timeoutCount: 0, fillingCount: 0 })
} }
teamData.get(teamName).timeoutCount = data.count teamData.get(teamName).timeoutCount = data.count || 0
}) })
} }
@@ -621,7 +622,7 @@ async function fetchAbnormalResponseRate() {
if (!teamData.has(teamName)) { if (!teamData.has(teamName)) {
teamData.set(teamName, { timeoutCount: 0, fillingCount: 0 }) teamData.set(teamName, { timeoutCount: 0, fillingCount: 0 })
} }
teamData.get(teamName).fillingCount = data.count teamData.get(teamName).fillingCount = data.count || 0
}) })
} }
@@ -663,9 +664,12 @@ async function fetchCustomerCommunicationRate() {
() => getActiveCustomerCommunicationRate(hasParams ? params : undefined), () => getActiveCustomerCommunicationRate(hasParams ? params : undefined),
requestParams requestParams
) )
statisticalIndicators.value.customerCommunicationRate = response.data // 确保响应数据不为null
statisticalIndicators.value.customerCommunicationRate = response.data || {}
} catch (error) { } catch (error) {
console.error('获取活跃客户沟通率失败:', error) console.error('获取活跃客户沟通率失败:', error)
// 出错时设置为空对象
statisticalIndicators.value.customerCommunicationRate = {}
} }
} }
// 统计指标--平均应答时间 // 统计指标--平均应答时间
@@ -680,9 +684,12 @@ async function fetchAverageResponseTime() {
() => getAverageAnswerTime(hasParams ? params : undefined), () => getAverageAnswerTime(hasParams ? params : undefined),
requestParams requestParams
) )
statisticalIndicators.value.averageResponseTime = response.data // 确保响应数据不为null
statisticalIndicators.value.averageResponseTime = response.data || {}
} catch (error) { } catch (error) {
console.error('获取平均应答时间失败:', error) console.error('获取平均应答时间失败:', error)
// 出错时设置为空对象
statisticalIndicators.value.averageResponseTime = {}
} }
} }
// 统计指标--超时应答率、严重超时应答率 // 统计指标--超时应答率、严重超时应答率
@@ -697,9 +704,15 @@ async function fetchTimeoutRate() {
() => getTimeoutRate(hasParams ? params : undefined), () => getTimeoutRate(hasParams ? params : undefined),
requestParams requestParams
) )
statisticalIndicators.value.timeoutResponseRate = response.data // 确保响应数据不为null
statisticalIndicators.value.timeoutResponseRate = response.data || {}
// severeTimeoutRate使用相同的数据源
statisticalIndicators.value.severeTimeoutRate = response.data || {}
} catch (error) { } catch (error) {
console.error('获取超时应答率失败:', error) console.error('获取超时应答率失败:', error)
// 出错时设置为空对象
statisticalIndicators.value.timeoutResponseRate = {}
statisticalIndicators.value.severeTimeoutRate = {}
} }
} }
// 统计指标--表格填写率 // 统计指标--表格填写率
@@ -714,9 +727,12 @@ async function fetchTableFillingRate() {
() => getTableFillingRate(hasParams ? params : undefined), () => getTableFillingRate(hasParams ? params : undefined),
requestParams requestParams
) )
statisticalIndicators.value.formCompletionRate = response.data // 确保响应数据不为null
statisticalIndicators.value.formCompletionRate = response.data || {}
} catch (error) { } catch (error) {
console.error('获取表格填写率失败:', error) console.error('获取表格填写率失败:', error)
// 出错时设置为空对象
statisticalIndicators.value.formCompletionRate = {}
} }
} }
const problemRanking = ref({}) const problemRanking = ref({})