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172
data_process/process/preprocess.py
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172
data_process/process/preprocess.py
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import random
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import numpy as np
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from torch.utils.data import Dataset, DataLoader, random_split
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import torch
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from transformers import AutoTokenizer
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from .content_extract import extract_json_files, extract_json_data
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valid_keys = [
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"Core_Fear_Source", "Pain_Threshold", "Time_Window_Pressure", "Helplessness_Index",
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"Social_Shame", "Payer_Decision_Maker", "Hidden_Wealth_Proof", "Price_Sensitivity",
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"Sunk_Cost", "Compensatory_Spending", "Trust_Deficit", "Secret_Resistance", "Family_Sabotage",
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"Low_Self_Efficacy", "Attribution_Barrier", "Emotional_Trigger", "Ultimatum_Event", "Expectation_Bonus",
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"Competitor_Mindset", "Cognitive_Stage", "Follow_up_Priority", "Last_Interaction", "Referral_Potential"
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]
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ch_valid_keys = [
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"核心恐惧源", "疼痛阈值", "时间窗口压力", "无助指数",
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"社会羞耻感", "付款决策者", "隐藏财富证明", "价格敏感度",
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"沉没成本", "补偿性消费", "信任赤字", "秘密抵触情绪", "家庭破坏",
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"低自我效能感", "归因障碍", "情绪触发点", "最后通牒事件", "期望加成",
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"竞争者心态", "认知阶段", "跟进优先级", "最后互动时间", "推荐潜力"
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]
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all_keys = valid_keys + ["session_id", "label"]
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en2ch = {en:ch for en, ch in zip(valid_keys, ch_valid_keys)}
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d1_keys = valid_keys[:5]
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d2_keys = valid_keys[5:10]
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d3_keys = valid_keys[10:15]
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d4_keys = valid_keys[15:19]
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d5_keys = valid_keys[19:23]
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class Formatter:
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def __init__(self, en2ch):
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self.en2ch = en2ch
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def _build_user_profile(self, profile: dict) -> str:
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sections = []
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sections.append("[客户画像]")
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sections.append("\n [痛感和焦虑等级]")
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for key in d1_keys:
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if key in profile:
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sections.append(f"{self.en2ch[key]}: {profile[key]}")
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sections.append("\n [支付意愿与能力]")
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for key in d2_keys:
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if key in profile:
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sections.append(f"{self.en2ch[key]}: {profile[key]}")
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sections.append("\n [成交阻力与防御机制]")
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for key in d3_keys:
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if key in profile:
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sections.append(f"{self.en2ch[key]}: {profile[key]}")
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sections.append("\n [情绪钩子与成交切入点]")
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for key in d4_keys:
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if key in profile:
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sections.append(f"{self.en2ch[key]}: {profile[key]}")
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sections.append("\n [客户生命周期状态]")
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for key in d5_keys:
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if key in profile:
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sections.append(f"{self.en2ch[key]}: {profile[key]}")
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return "\n".join(sections)
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def get_llm_prompt(self, features):
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user_profile = self._build_user_profile(features)
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prompt = f"""
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你是一个销售心理学专家,请分析以下客户特征:
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{user_profile}
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请提取客户的核心购买驱动力和主要障碍后分析该客户的成交概率。将成交概率以JSON格式输出:
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{{
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"conversion_probability": 0-1之间的数值
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}}
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"""
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messages = [
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{"role": "user", "content": prompt}
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]
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return messages
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class TransDataset(Dataset):
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def __init__(self, deal_data_folder, not_deal_data_folder):
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self.deal_data = extract_json_data(extract_json_files(deal_data_folder))
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self.not_deal_data = extract_json_data(extract_json_files(not_deal_data_folder))
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self.formatter = Formatter(en2ch)
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num_deal = len(self.deal_data)
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num_not_deal = len(self.not_deal_data)
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num_threshold = max(num_deal, num_not_deal) * 0.8
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if not all([num_deal >= num_threshold, num_not_deal >= num_threshold]):
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self._balance_samples()
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self._build_samples()
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def _build_samples(self):
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self.samples = []
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for id, features in self.deal_data.items():
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messages = self.formatter.get_llm_prompt(features)
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self.samples.append((id, messages, 1))
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for id, features in self.not_deal_data.items():
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messages = self.formatter.get_llm_prompt(features)
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self.samples.append((id, messages, 0))
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random.shuffle(self.samples)
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print(f"total samples num: {len(self.samples)}, deal num: {len(self.deal_data)}, not deal num: {len(self.not_deal_data)}")
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def _balance_samples(self):
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random.seed(42)
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np.random.seed(42)
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not_deal_ids = list(self.not_deal_data.keys())
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target_size = len(self.deal_data)
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if len(not_deal_ids) > target_size:
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selected_not_deal_ids = random.sample(not_deal_ids, target_size)
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self.not_deal_data = {sid: self.not_deal_data[sid] for sid in selected_not_deal_ids}
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def __len__(self):
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return len(self.samples)
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def __getitem__(self, idx):
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id, prompt, label = self.samples[idx]
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return id, prompt, label
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def build_dataloader(deal_data_folder, not_deal_data_folder, batch_size):
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dataset = TransDataset(deal_data_folder, not_deal_data_folder)
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num_data = len(dataset)
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train_size = int(0.8 * num_data)
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val_size = int(0.1 * num_data)
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test_size = num_data - train_size - val_size
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print(f"train size: {train_size}")
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print(f"val size: {val_size}")
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print(f"test size: {test_size}")
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train_dataset, val_dataset, test_dataset = random_split(
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dataset,
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[train_size, val_size, test_size],
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generator=torch.Generator().manual_seed(42)
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)
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def collate_fn(batch):
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ids = [item[0] for item in batch]
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texts = [item[1] for item in batch]
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labels = torch.tensor([item[2] for item in batch], dtype=torch.long)
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return ids, texts, labels
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train_loader = DataLoader(
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train_dataset,
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batch_size=batch_size,
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shuffle=True,
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collate_fn=collate_fn
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)
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val_loader = DataLoader(
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val_dataset,
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batch_size=batch_size,
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shuffle=False,
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collate_fn=collate_fn
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)
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test_loader = DataLoader(
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test_dataset,
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batch_size=batch_size,
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shuffle=False,
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collate_fn=collate_fn
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)
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return {"train": train_loader, "val": val_loader, "test": test_loader}
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160
data_process/process/statistics.py
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160
data_process/process/statistics.py
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from .content_extract import extract_json_files, extract_json_data
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from collections import Counter
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import matplotlib.pyplot as plt
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import json
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import pandas as pd
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from typing import Dict, List, Tuple, Optional
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valid_keys = [
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"Core_Fear_Source", "Pain_Threshold", "Time_Window_Pressure", "Helplessness_Index",
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"Social_Shame", "Payer_Decision_Maker", "Hidden_Wealth_Proof", "Price_Sensitivity",
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"Sunk_Cost", "Compensatory_Spending", "Trust_Deficit", "Secret_Resistance", "Family_Sabotage",
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"Low_Self_Efficacy", "Attribution_Barrier", "Emotional_Trigger", "Ultimatum_Event", "Expectation_Bonus",
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"Competitor_Mindset", "Cognitive_Stage", "Follow_up_Priority", "Last_Interaction", "Referral_Potential"
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]
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ch_valid_keys = [
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"核心恐惧源", "疼痛阈值", "时间窗口压力", "无助指数",
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"社会羞耻感", "付款决策者", "隐藏财富证明", "价格敏感度",
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"沉没成本", "补偿性消费", "信任赤字", "秘密抵触情绪", "家庭破坏",
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"低自我效能感", "归因障碍", "情绪触发点", "最后通牒事件", "期望加成",
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"竞争者心态", "认知阶段", "跟进优先级", "最后互动时间", "推荐潜力"
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]
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all_keys = valid_keys + ["session_id", "label"]
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en2ch = {en:ch for en, ch in zip(valid_keys, ch_valid_keys)}
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d1_keys = valid_keys[:5]
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d2_keys = valid_keys[5:10]
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d3_keys = valid_keys[10:15]
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d4_keys = valid_keys[15:19]
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d5_keys = valid_keys[19:23]
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class StatisticData:
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def __init__(self, folder: str):
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self.data = extract_json_data(extract_json_files(folder))
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self.session_ids = list(self.data.keys())
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self.labels = list(self.data.values())
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self.priorities = ["S", "A", "B", "C"]
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def statistic_priority(self):
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priority_full_counter = Counter()
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priority_counter = Counter()
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priority_full = [data["Follow_up_Priority"] for data in self.labels]
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priority_full_counter.update(priority_full)
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priority = [p[0].upper() for p in priority_full]
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self._check_priority(priority)
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priority_counter.update(priority)
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return priority_full_counter, priority_counter
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def _check_priority(self, priorities: list):
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for priority in priorities:
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if priority not in self.priorities:
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raise ValueError(f"Invalid priority {priority}")
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def statistic_other_keys(self):
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key2counter = {}
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for label in self.labels:
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for key in label.keys():
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if key not in key2counter:
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key2counter[key] = Counter()
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key2counter[key].update([label[key]])
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return key2counter
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def main(self):
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priority_full_counter, priority_counter = self.statistic_priority()
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key2counter = self.statistic_other_keys()
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return priority_full_counter, priority_counter, key2counter
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class Outputer:
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def __init__(self, deal_data, not_deal_data):
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self.deal_priority_full, self.deal_priority, self.deal_key2counter = deal_data
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self.not_deal_priority_full, self.not_deal_priority, self.not_deal_key2counter = not_deal_data
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self.deal_key2counter['Follow_up_Priority'] = self.deal_priority_full
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self.not_deal_key2counter['Follow_up_Priority'] = self.not_deal_priority_full
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def visualize_priority(self):
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# 准备数据
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deal_labels = list(self.deal_priority.keys())
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deal_sizes = list(self.deal_priority.values())
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not_deal_labels = list(self.not_deal_priority.keys())
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not_deal_sizes = list(self.not_deal_priority.values())
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colors = ['#ff9999','#66b3ff','#99ff99','#ffcc99']
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# 创建包含两个子图的图表
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fig, (ax1, ax2) = plt.subplots(1, 2, figsize=(12, 6))
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# 成交数据饼状图
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ax1.pie(deal_sizes, labels=deal_labels, colors=colors, autopct='%1.1f%%', startangle=90)
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ax1.axis('equal')
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ax1.set_title('Priority Distribution (Deal)')
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# 非成交数据饼状图
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ax2.pie(not_deal_sizes, labels=not_deal_labels, colors=colors, autopct='%1.1f%%', startangle=90)
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ax2.axis('equal')
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ax2.set_title('Priority Distribution (Not Deal)')
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# 整体标题
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plt.suptitle('Priority Distribution Comparison', fontsize=16)
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# 保存和显示
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plt.tight_layout()
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plt.savefig('priority_comparison.png', bbox_inches='tight')
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print("Chart saved to: priority_comparison.png")
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plt.show()
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def save_key2counter_excel(self):
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excel_path = "key2counter_comparison.xlsx"
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# 获取所有唯一的key
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all_keys = set(self.deal_key2counter.keys()) | set(self.not_deal_key2counter.keys())
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with pd.ExcelWriter(excel_path, engine='openpyxl') as writer:
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for key in all_keys:
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# 准备成交数据
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deal_counter = self.deal_key2counter.get(key, Counter())
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deal_dict = dict(deal_counter)
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# 准备非成交数据
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not_deal_counter = self.not_deal_key2counter.get(key, Counter())
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not_deal_dict = dict(not_deal_counter)
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# 获取所有唯一的值
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all_values = set(deal_dict.keys()) | set(not_deal_dict.keys())
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# 创建数据框
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data = []
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for value in all_values:
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deal_count = deal_dict.get(value, 0)
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not_deal_count = not_deal_dict.get(value, 0)
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data.append({
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'value': value,
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'deal_count': deal_count,
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'not_deal_count': not_deal_count,
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'total': deal_count + not_deal_count
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})
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# 转换为DataFrame并排序
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df = pd.DataFrame(data)
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df = df.sort_values('total', ascending=False)
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# 计算该字段的总样本数
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total_samples = df['total'].sum()
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# 添加总样本数行
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total_row = pd.DataFrame([{
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'value': 'Total Samples',
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'deal_count': sum(deal_dict.values()),
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'not_deal_count': sum(not_deal_dict.values()),
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'total': total_samples
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}])
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df = pd.concat([df, total_row], ignore_index=True)
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# 保存到Excel
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sheet_name = key[:31] # 限制sheet名长度
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df.to_excel(writer, sheet_name=sheet_name, index=False)
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print(f"Excel saved to: {excel_path}")
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